The Reservation Sales Representative sells SDZWA products for Admission, Memberships, Tours and Programs. This position reports to Reservation Sales Supervisor.
WHAT YOU WILL DO
- Services incoming calls in a sales and customer service call center, selling SDZWA products for admission, membership, tours and programs, booking reservations, processing payments and fulfilling ticket requests.
- Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives.
- Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives.
WHAT WE ARE LOOKING FOR
- Desirable qualifications include communication skills; ability to handle a variety of transactions; ability to learn the procedures and benefits of membership and special experiences.
- Applicants must be at least 18 years of age to apply.
- Part-time team members will be required to attend in person training and work up to 40 hours per week for a minimum of 2 - 3 months and could be extended as necessary due to continuous mandatory training. Once training is completed, team members will move into a hybrid schedule and report to office once a week – subject to change depending on operational needs.
- For a successful hybrid work environment team members must have a quiet designated home-office, free from excessive noise and distractions with access to high-speed internet for optimal productivity. Team member must have the ability to work a flexible schedule including weekdays, evenings, weekends, and holidays. During peak operation periods (Summer, Holidays, etc.), schedule may increase up to 40 hours per week.
JOB EXPERIENCE
- Prior experience in sales, customer service or telemarketing (call center preferred) involving customer contact required.
- Bilingual Spanish language skills preferred.
EDUCATION AND CERTIFICATIONS
- High School Diploma Required
SKILLS AND KNOWLEDGE
- Able to operate moderately complex computer software programs.
- Must have basic mathematical knowledge and acumen to process payments.
- Demonstrated ability to handle complex interpersonal situations with a high level of tact and diplomacy.
- Able to communicate effectively both orally and in writing.
- Demonstrated ability to handle multiple tasks in an efficient manner.
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
- Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
- Family Passes
- Complimentary Tickets
- Local and In-House Discounts
- Employee Assistance Program
- Wellness Program
